Refund Policy
Last Updated: April 17, 2026
1. Supporter Plan and Digital Content Refunds
EverAll's refund policy applies to new supporter plan subscribers within their first 14 days:
- Only first-time subscribers are eligible for refunds on supporter plans
- Refund requests must be made within 14 days of initial purchase
- Refund amount will be the subscription cost minus all payment processing fees
- After the 14-day period, all subscription payments become strictly non-refundable
- Refunds are processed through the original payment method
All one-time purchases of digital content, items, or unlocks (such as cosmetics or other in-app rewards) are non-refundable once delivered to your account.
2. Non-Refundable Payments and Content
The following are strictly non-refundable:
- All subscription renewal payments
- Any subscription payments after the initial 14-day period
- One-time purchases of digital content, items, or unlocks
- Payment processing fees from any transaction
- Partial months of service used
- Additional services or add-ons purchased separately
- Accounts suspended for Terms of Service violations
3. Subscription Renewal Terms
By continuing your subscription beyond the initial 14-day period, you acknowledge and agree that:
- All future subscription payments are non-refundable
- Cancellations will stop future renewals but will not result in refunds
- You maintain access until the end of your current billing period
- Early cancellation does not entitle you to a partial refund
4. Cancellation Process
To cancel your subscription and request a refund:
- Log into your EverAll account
- Navigate to Subscription Settings
- Select "Cancel Subscription"
- Choose "Request Refund" if within the eligible period
5. Processing Time
Approved refunds are typically processed within 5-10 business days. The exact timing depends on your payment provider and banking institution.
6. Special Circumstances
We may consider refunds outside the standard policy in cases of:
- Extended service outages
- Technical issues preventing service access
- Billing errors or duplicate charges
7. Subscription Continuation and Content Ownership
Canceling your subscription will:
- Stop automatic renewals
- Maintain access until the current billing period ends
- Not affect access to free features
- Not affect your ownership of any content, digital items, or unlocks previously earned or purchased (see Subscription Terms for details)
8. Contact Information
For refund requests or questions about this policy:
Note: This refund policy applies to EverAll supporter plans and digital content only. Third-party services connected through our platform may have different refund policies. All payment processing fees are non-refundable and will be deducted from any refund amount. Please review our Subscription Terms for additional details on content ownership and retention.